We were approached by Zetland Estates, to deliver for them a single / two storey Call Centre.
We have completed work previously for this client on the hall itself and during the renovation of old farm buildings to form offices, they were happy to use our services once again to deliver a building sympathetic to its surroundings.
One of the main challenges in providing this state of the art call centre was to ensure that this new building should reflect the existing architecture to ensure it would be correctly proportioned to fit into the site. The site was in an exposed location therefore some protection from the elements needed to be afforded with substantial landscaping ensuring privacy.
The proposals for this new building were met favourably in principle by the local planners due to the economic development opportunity that the plans represented however they were keen that sustainable development was achieved were possible.
Reclaimed stone was used during the construction of the building and where ever possible during the building process all our materials and subcontractors were local to the project. Many of our apprentices worked on this project giving them experience in many trades including joinery, bricklaying and working with stone. The client was happy to embrace the sustainable aspect of the building and installed a bio-mass boiler to heat the water and provide the heating to the offices.
The stable block which was built in 1887 has been developed into a commercial office block with great success. These offices have retained lots of original features and house thriving businesses of many varying types in a picturesque location. This building provides a peaceful yet vibrant place to work.
The end user of the building is a service company which is employed by a broad mix of pharmaceutical companies to handle Medical Information enquiries, adverse event and product quality complaint reports from their customers throughout the world. The globally integrated service is provided out of three enquiry handling centres, one of which is now based in these new offices, for customers in Europe, the Middle East & Africa. The parent company is based in America, who visited for the official opening of the building. They were extremely pleased with their new building.
September 2015 saw the official opening, by Rishi Sunak MP for Richmond. This opening followed the first phase of the design and build project which was completed in 2006, converting over 20,000 square feet of farm buildings.